Airport board talks customer service, new projects

Date: Friday, December 7, 2012, 11:56am EST

The Greater Orlando Aviation Authority’s Dec. 5 meeting agenda covered several key improvements planned for Orlando International Airport:
Customer service.
Baggage and passenger screening.
The flow of international passengers through customs.
The selection of firms to design a new cell phone lot north of the airport and the extension of the people mover system south of the airport.

Authority Chairman Frank Kruppenbacher said he appointed a committee to study customer service at the airport, which will include whether the U.S. Transportation Security Administration (TSA) will continue to handle baggage screening at Orlando International Airport. Orlando was ranked 11th in thefts by TSA workers

The authority wants to improve Airside 4 — Gates 60-99 — to keep its flow of international visitors moving, which has been one of the bright spots at the airport.

Designing a new cellphone parking lot north of the airport and the extension of a people mover system are part of $546 million worth of projects that would create up to 11,000 jobs and pump $1.1 billion into the area economy, based on an Orlando Business Journal analysis of studies of similar projects elsewhere in the U.S.

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