Maintain patients’ auditory privacy during their check-in process. Apply appropriate protective screens to computer monitors. Determine the appropriateness of an internal panic alarm system.
Install the approved panic alarm system. Properly identify the locations of all fire extinguishers. Revise standard operating procedures to reflect the current practices for medical emergencies and to include intervention for disruptive and violent behavior. Implement processes to secure and protect personally identifiable information. Examine the existing medication management processes to ensure quality and safety standards are met when dispensing the outpatient medications. Provide proper CBOC access to disabled patients. Provide contract oversight and enforcement in accordance with the contract terms and conditions. Take steps to recover overcharges on billings for enrollees who have not received services in the prior 12 months.