“This report demonstrates VA’s determination to be open and accountable,” VA Secretary Eric Shinseki said.
VA issued its first public report card on patient quality and safety at Veterans Health Administration facilities in May 2008. The 1,400 hospitals in the system treat about 5 million patients a year.
The latest hospital report card showed improvements in some categories. For example, 94 percent of veterans were immunized against pneumonia, an increase of 4 percentage points from 2008 numbers. However, women and minority veterans reported lower levels of satisfaction with the care they received.