According to the Inspector General's report, the Waco office failed to meet reasonable assurance of compliance in nine out of 12 activities inspected.
The office's worst performance was in processing "Temporary 100 Percent Disability Evaluations," where 28 of 30--about 93 percent--were incorrectly handled; resulting in an overpayment of over $61,000, and an underpayment of nearly $8,000.
In total, 43 out of the 120 claims reviewed were incorrectly processed, a 36 percent error rate.
Along with the criticisms, the Inspector General issued a total of nine recommendations, beginning with entering the correct dates for medical examinations, which officials believe could have eliminated some of the errors in processing veterans' benefits.
Other recommendations included better training of Veterans' Service Representatives, improved oversight in filing Notices of Disagreement, and better safeguarding of veterans' personal information.
According to the Inspector General's report, the director of the Waco regional office has concurred with all the recommendations, and follow-up will be planned as necessary.