Orlando leaders listed off a number of concerns to the Transportation Security Administration today, nearly a week after a man was accused of bringing bomb parts in his luggage to Orlando International Airport.
City commissioners said they want better customer service, more details about banned liquids, foot covers at security spots and closer screenings at flight schools.
City officials called the special workshop with TSA in an effort to gain a better understanding of TSA procedures after last week's incident. Kevin Christopher Brown is accused of checking luggage with bomb parts when he arrived at OIA for a flight to Montego Bay
Commissioner Phil Diamond said many customers do not have a clear understanding of which liquids they can carry on causing them to leave some belongings behind or throwing them away.
"It's something that impacts a lot of people," he said.
Commissioner Daisy Lynum agreed with Diamond before noting her own TSA troubles. Lynum said officials lack good customer service and often act in an unprofessional manner. She also said foot covers are needed at security points for people with foot problems. Lee Kair, TSA's federal security director, said customers should fill out cards to inform officials of those types of problems.
Commissioner Patty Sheehan said the bigger picture of security is needed for customers. She said there should be more public awareness of who flies the planes and who studies at flight schools. In addition to commissioner questions, TSA explained how new passenger lines work where customers are divided up by their needs and frequency of flying to speed up the increasingly congested airport.