During the COVID-19 pandemic, frontline employees at the Department of Veterans Affairs bravely took care of our veterans at VA hospitals nationwide. Whether working on-site or remotely, VA workers have been “showing up” to carry out the VA’s missions.
Acquisition and Logistics employees, for example, increased the number of remote workers because of productivity gains.
“They came to me and said, ‘I have virtual employees and I have people who we want to put on remote work,’” said AFGE National VA Council Second Vice President Oscar L. Williams Jr.
“They were putting people on remote work because they were getting greater production out of people working remotely than they did out of people working in the office,” he added.
Williams said other VA offices have noted the results and wanted to add more remote workers, too. The Veterans Crisis Line, which helps veterans with mental health issues, has been doing remote work since July 2022, and the program has a five-year remote work plan.
Members Services, which pays bills, has also gone remote as well.
AFGE has been a big supporter of telework and remote work as a tool to better serve the American public and recruit and retain talent.
The Department of Veterans’ Affairs’ medical facilities outperform non-VA hospitals yet again in two nationwide surveys conducted by the Centers for Medicare & Medicaid Services.
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